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Eatology FAQ

1. What is Eatology?

Eatology is a premium meal delivery service that brings together fresh ingredients and nutritiously delicious recipes to create dietician-designed or tailor-made meals straight to your home or office.

 

2. Why is Eatology healthy? How is Eatology different from other meal delivery programs?

All our meals are designed, tested, and approved by our registered dieticians and nutritionists to ensure every meal you receive is tasty and good for your body.

• We offer fresh, gourmet meal programs that address your personal goals and needs
• We offer tailor-made meals, created by our in-house chefs and dieticians, just for you
• The proteins we use in every meals are all-natural and without added hormones or steroids
• We offer vegetarian and vegan meal options, please contact us at contact@eatologyasia.com for further special request

 

3. Is Eatology eco-friendly?

As a supporter of long-term environmental sustainability, we make sure all our food is all-natural and comes from sustainable sources. Our packaging is biodegradable so that you can enjoy our meals to their fullest. All this because we believe a green, healthy lifestyle is as important as the delicious food you eat.

Additionally, you can also support our effort to reduce carbon footprint by returning them to us in the next delivery.

 

4. How do the 2-meal programs differ from the 3-meal ones?

All of our 2-meal programs consist of a truncated total calorie intake to account for your dinner, however each meal (eg. breakfast, lunch) shares the same calories with the respective ones in our 3-meal programs. We also provide dinner suggestions to help keep you on track for your daily calorie and macronutrient goals.

 

5. Does Eatology cater to people with food allergies or special diets, such as a vegan one?

Absolutely. Simply choose our “Tailor-Made Meals” program and we will accommodate your nutritional needs and customize your daily and weekly meals.

 

6. Can I cancel my orders?

Yes. Once you have placed an order, you can still cancel it within 48 hours. Please specify if you would like to cancel one meal or for the whole day.

Simply contact us at all@eatologyasia.com.

 

7. How soon do I start receiving my meals?

Generally, any orders will be processed within a day and get delivered in 3 days upon submission. If you have any specific request, please email us at all@eatologyasia.com.

 

8. Where are our ingredients from?

We are extremely careful in the selection of our ingredients and strive to ensure high quality products at a fair price, which is not always an easy task in Hong Kong. The sources of all our protein are from high quality. Our chicken is cage-free hormone-free grain-fed antibiotic-free, usually imported from the US. Our meat is grass fed, hormone and antibiotic-free and imported from Australia & the US..

We source our fruits and vegetables from different countries (basil is from Thailand, grape from Australia, tomatoes from the US, our yogurt and olives come directly from Greece).

We work with local suppliers to source as much organic products as possible: we serve Organic eggs, Organic Coconut Yogurt, Organic Granola, Organic Soybean, Blackbean, Whole wheat Pasta, Organic buckwheat.

 

9. How to contact our customer support ?

Our Customer service phone line is available from Monday to Saturday 7.30am - 6.00pm at 2368 6891.

You can also email us at contact@eatologyasia.com and we will get back to you as quickly as possible.

 

10. How do I select the right program for me?

In case you don’t know which program to choose, we offer 3 differents ways for you to select one:

  1. Complete our Diet Assessment Tool: https://www.eatologyasia.com/how-to-start
  2. Ask our team! We are available via chat, email (contact@eatologyasia.com) or phone (2368 6891). Please share your gender, age, body stats and physical activity level. Also tell us if you have any specific dietary requirements.
  3. If you have a particular goal that you want to reach, book a consultation with our Health coach. Besides helping you in choosing the best program to meet your goal, she would provide a personal coaching for you to have a comprehensive nutrition experience and learn how to achieve a healthy life balance. The price is HKD600 for the consultation and we are pleased to refund this amount if you join an Eatology program for 2 weeks or more. Simply email us at contact@eatologyasia.com

 

11. How does the program work?

Your meals are freshly cooked in our kitchen and delivered once every day, within the half-hour time slot that you request. Our delivery service starts at 07:00am. You can choose a program running five to six days per week, from Monday until Saturday. You can choose the start date to be any day of the week, but we recommend to start your program by block i.e. ideally on a Monday. Our boxes are labelled with the type of meal (“Breakfast”, “Lunch” etc.) so you can easily know in which order you have to eat your meals. Note that the two snacks that we provide can be swapped, there is no “morning” snack or “afternoon” snack, both can be eaten either between your breakfast and lunch meals or between your lunch and dinner meals. You will receive your daily menu attached to your delivery bag with the description of the meals, simple heating instructions and breakdown of the macronutrients, so you know exactly what you are having.

 

12. How do I do if there are some ingredients that I cannot eat?

If you have any allergies or ingredients that you want to avoid, please let us know when you sign-up.

We would suggest an additional cost of HKD35 per day per restriction on top of the regular price, depending on the complexity to remove and replace them. Some dietary restrictions (no pork, no squid, for example) will not be charged, due to the fact that we serve little or none of it.

This additional fee is suggested to compensate the extra time and work for our menu planning and kitchen teams, as well as the extra cost to replace the ingredients to omit. Please understand that omitting one or two ingredients does not just consist in removing these ingredients from the meals as we want to ensure good balance between great taste, healthy produce and of course, meet the required macros.

For gluten-free or dairy-free diets, we are able to cater such meals and would suggest HKD35 per day for each dietary restriction.

 

13. Can I choose the meals from a menu?

We do not provide menu for selection. Our meal planning and kitchen teams create one menu for each day and verify the total calories and macros for each program. If a client wants to omit an ingredient or has specific restrictions, we create the menu and cook accordingly. Our recipes are more western-oriented and have been designed to please to a greater majority, always with the focus on the harmony between great tastes and healthy living.

 

14. When should I eat my Eatology meals?

You should eat your Eatology meals every 2-3 hours. Start by enjoying your breakfast within 2 hours after waking up. This will jumpstart your metabolism and get your systems going. You can enjoy your first snack 2-3 hours later. Your meal plan has been designed to provide you with essential nutrients necessary for optimal energy and nutrition.

 

15. How do I re-heat the food?

You can heat your meals in the microwave, simply remove the lid before reheating. Another option is to reheat your food on the stovetop after taking the food out of the box. We recommend to remove all fresh fruit and sauce containers before heating your meals. We recommend heating your meals 2-3 minutes depending on the power of your microwave.

 

16. Can I have my meals delivered to an alternate address?

Yes, you can let us know your delivery schedule if you know it in advance and we will deliver accordingly.

For example, if you want to receive your meals at your Office address from Monday to Thursday, at your Gym on Friday and Home address on Saturday, simply let us know when you sign-up for a plan.

For last minute requests, we need 48-hour notice prior to the delivery date to reroute your delivery.

 

17. How does the delivery work?

We deliver your meals once every day. Our delivery service starts at 07:00 am and you can choose a half-hour time slot to receive your delivery.

We are also able to provide evening delivery (starting from 5.30pm) so you can have your meals the day before if you find this alternative more convenient for you.

You can let us know if you have any requirement regarding delivery (leave at reception, leave by the door, call upon arrival etc.) and we will advise our couriers accordingly.

Delivery charge varies across areas and Eatology reserve the right to apply a delivery charge on our food delivery orders.

Delivery charge is free for Hong Kong Island, $25 for Kowloon (free for ICC), and charges for New Territories and the Outlying Islands varies in accordance with the distance and the mileage related to the address where the order is delivered (Please contact us at contact@eatologyasia.com or call us on +852 2368 6891 for enquiries).

 

18. How does it work if I want to suspend one delivery or one meal?

You are absolutely free to cancel a delivery when needed by letting us know by email or phone with 48-hour notice.

That day is then rolled over and postponed to the end of your current program.

You can put your program on hold for a longer period (in case of travel plans for instance) and resume your program later on, simply keep in mind that we need 48-hour prior notice to get your program started again.

If your request is under 48-hour notice, your meal plan would be charged for that day but we can reroute your delivery to a friend or colleague whenever possible.

If you want to suspend one meal or more during your weekly plan, you can do so by sending us an email. Depending on the situation, we will either convert them in day(s) worth of meals or in credit for your next program.

 

19. How do I pay for my meals?

You have access to different payment methods:

  1. Our PayPal account: sales@eatologyasia.com
  2. Credit Card when you place your order directly on our website. For orders via email, ask your representative to send you an invoice for credit card payment
  3. Bank Transfer:Eatology Limited, HSBC, 848 722427 838
  4. Offline payment:

Cheque payable to Eatology Limited 

Cash on delivery to our driver (please advise us via email if you want to use this method)

 

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