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Eatology FAQ

1. What is Eatology? 我們是誰?

Eatology is a premium meal delivery service that brings together fresh ingredients and nutritiously delicious recipes to create dietician-designed or tailor-made meals straight to your home or office.

Eatology提供優質健康膳食,送到客戶的辦公室及家中。我們的每一份食譜都是由營養師設計,並用新鮮食材炮製而成,美味又健康!

 

2. Why is Eatology healthy? How is Eatology different from other meal delivery programs?

為什麼Eatology是健康之選?我們和其他膳食公司又有何不同?

All our meals are designed, tested, and approved by our registered dieticians and nutritionists to ensure every meal you receive is tasty and good for your body.

• We offer fresh, gourmet meal programs that address your personal goals and needs
• We offer tailor-made meals, created by our in-house chefs and dieticians, just for you
• The proteins we use in every meals are all-natural and without added hormones or steroids
• We offer vegetarian and vegan meal options, please contact us at contact@eatologyasia.com for further special request

我們的每一個餐單都是經營養師設計、測試,及認可,為求你的每一餐都是味佳而對身體有益。

我們提供能切合你營養所需的新鮮美食。
• 我們有營養師及廚師為你度身訂做的計劃可供選擇。
• 我們使用的蛋白質都是純天然,無任何荷爾蒙及激素。
• 我們提供各類素食餐單。
• 如有特別要求,請電郵至contact@eatologyasia.com與我們聯絡。

 

3. Is Eatolog y eco-friendly?我們的環保方針

As a supporter of long-term environmental sustainability, we make sure all our food is all-natural and comes from sustainable sources. Our packaging is biodegradable so that you can enjoy our meals to their fullest. All this because we believe a green, healthy lifestyle is as important as the delicious food you eat.

Additionally, you can also support our effort to reduce carbon footprint by returning them to us in the next delivery.

作為可持續發展的支持者,我們的食材都是全天然,並出自可持續來源。我們相信一個綠色,健康的生活方式和可口的食物同樣重要。現在你可以把外送袋送還給我們回收,減少炭排放。

 

4. How do the 2-meal programs differ from the 3-meal ones? 兩食餐單和三食餐單的分別

All of our 2-meal programs consist of a truncated total calorie intake to account for your dinner, however each meal (eg. breakfast, lunch) shares the same calories with the respective ones in our 3-meal programs. We also provide dinner suggestions to help keep you on track for your daily calorie and macronutrient goals.

兩食餐單和三食餐單的菜色都是相同的,但由於兩食餐單少了一個主菜,所以卡路里都會因而減少。我們亦都提供晚餐建議,令你在Eatology以外都能輕鬆達到營養目標。

 

5. Does Eatology cater to people with food allergies or special diets, such as a vegan one? 食物敏感或特別餐單,如素食?

Absolutely. Simply choose our “Tailor-Made Meals” program and we will accommodate your nutritional needs and customize your daily and weekly meals.

當然!只要選擇度身訂造服務,我們便可以設計出一個完全符合你要求的餐單。

 

6. Can I cancel my orders?可以取消某天的餐單嗎?

Yes. Once you have placed an order, you can still cancel it within 48 hours. Please specify if you would like to cancel one meal or for the whole day.

Simply contact us at all@eatologyasia.com.

可以。Eatology的服務十分彈性,只要有48工作小時通知,你可以取消一整天,甚至是某天的一個主食。請把你的要求電郵至all@eatologyasia.com

 

7. How soon do I start receiving my meals? 多久後可以開始收到食物呢?

Generally, any orders will be processed within a day and get delivered in 3 days upon submission. If you have any specific request, please email us at all@eatologyasia.com.

一般來說,任何訂單都會在1個工作天內被處理,而食物最快可在2個工作天後開始送到府上。 如有特別要求,請電郵至all@eatologyasia.com與我們聯絡。

 

8. Where are our ingredients from? 材料從何來?

We are extremely careful in the selection of our ingredients and strive to ensure high quality products at a fair price, which is not always an easy task in Hong Kong. The sources of all our protein are from high quality. Our chicken is cage-free hormone-free grain-fed antibiotic-free, usually imported from the US. Our meat is grass fed, hormone and antibiotic-free and imported from Australia & the US..

We source our fruits and vegetables from different countries (basil is from Thailand, grape from Australia, tomatoes from the US, our yogurt and olives come directly from Greece).

We work with local suppliers to source as much organic products as possible: we serve Organic eggs, Organic Coconut Yogurt, Organic Granola, Organic Soybean, Blackbean, Whole wheat Pasta, Organic buckwheat.

我們的選料嚴格,務求在合理價錢下提供高質食物,純天然且無任何激素。Eatology的雞肉都是穀飼,並進口自美國。其他肉類則是草飼,並由澳洲及美國進口。

另外,我們亦有來自世界各地的水果和蔬菜 如泰國羅勒, ,澳洲的葡萄,美國蕃茄,希臘的乳酪及橄欖等。

至於本地方面,我們採購大量有機食材,如有機蛋,有機椰子乳酪,有機穀麥,有機大豆,黑豆,全麥麵食,有機蕎麥等。

 

9. How to contact our customer support ? 如何聯絡我們的客戶服務人員?

Our Customer service phone line is available from Monday to Saturday 7.30am - 6.00pm at 2368 6891.

You can also email us at contact@eatologyasia.com and we will get back to you as quickly as possible.

我們的客戶服務熱線時間 (852-2368 6331): 星期一至星期六7.30am - 6.00pm。

你亦都可以電郵至contact@eatologyasia.com,我們會儘快回覆。

 

10. How do I select the right program for me? 如何選擇合適的餐單?

In case you don’t know which program to choose, we offer 3 differents ways for you to select one:

  1. Diet Assessment Tool:  https://www.eatologyasia.com/how-to-start
  2. Ask our team! We are available via chat, email (contact@eatologyasia.com) or phone (2368 6891). Please share your gender, age, body stats and physical activity level. Also tell us if you have any specific dietary requirements.
  3. Nutritional Consultation: Besides helping you in choosing the best program to meet your goal, our in-house nutritionist would provide a personal coaching for you to have a comprehensive nutrition experience and learn how to achieve a healthy life balance. The price is HKD600 for the consultation and we are pleased to refund this amount if you join an Eatology program for 2 weeks or more.

如果你不曉得什麼餐單才合適自己,可以透過以下3種方法得知:

  1. 飲食評估連結: https://www.eatologyasia.com/how-to-start
  2. 問我們的團隊:無論任何時候都可以用Live Chat,電郵(contact@eatologyasia.com),或電話(2368 6331)跟我們聯絡。只要提供你的性別,年齡,身高,體重及運動量,我們的團隊就可以為你計算最切合你需要的餐單。你亦可以與我們分享任何的營養要求啊!
  3. 營養咨詢:除了助你選擇一個餐單,我們的營養師還會協助你在日常生活中達到平衡的飲食。現時一節咨詢收費為港幣600元,如果客戶訂購2星期餐單或以上,會即時回贈咨詢費。

 

11. How does the program work? 運作流程

Your meals are freshly cooked in our kitchen and delivered once every day, within the half-hour time slot that you request. Our delivery service starts at 07:00am. You can choose a program running five to six days per week, from Monday until Saturday. You can choose the start date to be any day of the week. Our boxes are labelled with the type of meal (“Breakfast”, “Lunch” etc.) so you can easily know in which order you have to eat your meals. You will receive your daily menu attached to your delivery bag with the description of the meals, simple heating instructions and breakdown of the macronutrients, so you know exactly what you are having.

食物都是每天新鮮烹調並每天一次過送到府上。送餐時間由早上7時開始,每30分鐘為一節。你可以選擇一星期送餐5天或6天(星期一至六),起始日可以是任何一天。每個餐盒上都有標注(早、午、晚、小食),更有炭水化合物,蛋白質及脂肪比例說明,讓你輕鬆了解當天的餐單。還有翻熱指示哦!

 

12. How do I do if there are some ingredients that I cannot eat? 如果有敏感,要怎麼辦?

If you have any allergies or ingredients that you want to avoid, please let us know when you sign-up.

We would suggest an additional cost of HKD35 per day per restriction on top of the regular price, depending on the complexity to remove and replace them. Some dietary restrictions (no pork, no squid, for example) will not be charged, due to the fact that we serve little or none of it.

This additional fee is suggested to compensate the extra time and work for our menu planning and kitchen teams, as well as the extra cost to replace the ingredients to omit. Please understand that omitting one or two ingredients does not just consist in removing these ingredients from the meals as we want to ensure good balance between great taste, healthy produce and of course, meet the required macros.

For gluten-free or dairy-free diets, we are able to cater such meals and would suggest HKD35 per day for each dietary restriction.

如果你有任何食物敏感或想要避免的食材,請在下單時跟我們的團隊溝通。

一般來說,剔除食材的附加費用為港幣35元/天每項,視乎困難程度。有一些選項如豬肉,魷魚都是沒有附加費的,因為它們甚少在我們的餐單上出現。

因為剔除一項食材都會需要廚師和營養師額外工作,而且尋找代替品都會有額外花費,希望貴客能諒解此項收費是必須的。我們的團隊會確保送出的食物除了美味、健康,還符合特定的微營養素。

無麩質或無乳製品的餐單只需要額外港幣35元/天,就可以送到府上哦!

 

13. Can I choose the meals from a menu? 可以選擇自己喜愛的食譜嗎?

We do not provide menu for selection. Our meal planning and kitchen teams create one menu for each day and verify the total calories and macros for each program. If a client wants to omit an ingredient or has specific restrictions, we create the menu and cook accordingly. Our recipes have been designed to please to a greater majority, always with the focus on the harmony between great tastes and healthy living.

現時的餐單都是不設選擇的。我們的膳食團隊每天都會設計一個有特定卡路里及微營養素的餐單。如果你有特別需要,我們會再作調整或重新設計餐單。我們的食譜著重於味道各健康之間的平衡,以切合大眾需求。

 

14. When should I eat my Eatology meals? 何時享用Eatology營養餐?

You should eat your Eatology meals every 2-3 hours. Start by enjoying your breakfast within 2 hours after waking up. This will jumpstart your metabolism and get your systems going. You can enjoy your first snack 2-3 hours later. Your meal plan has been designed to provide you with essential nutrients necessary for optimal energy and nutrition.

每2-3小時便可享用一個餐盒。起床後兩小時內進食早餐可以啟動你的新陳代謝機能 。在這之後的2-3小時,你就可享用小食了。整個餐單設計都提供你重要的營養及每天的能量。

 

15. How do I re-heat the food? 要如何把食物翻熱?

You can heat your meals in the microwave, simply remove the lid before reheating. Another option is to reheat your food on the stovetop after taking the food out of the box. We recommend to remove all fresh fruit and sauce containers before heating your meals. We recommend heating your meals 2-3 minutes depending on the power of your microwave.

只需要把餐盒上的蓋去掉後放到微波爐翻熱就可。你亦可以把食物取出放到爐上煮熱。所有生果及醬汁的器皿都是不可以翻熱的啊!而使用微波爐的話大概2-3分鐘就好,當然都視乎微波爐的能量有多高。

 

16. Can I have my meals delivered to an alternate address? 可以把我的食物送到另一個地址嗎?

Yes, you can let us know your delivery schedule if you know it in advance and we will deliver accordingly.

For example, if you want to receive your meals at your Office address from Monday to Thursday, at your Gym on Friday and Home address on Saturday, simply let us know when you sign-up for a plan.

For general cases, we need 48-hour notice prior to the delivery date to reroute your delivery.

是的,您可以讓我們事先知道您的時間表,我們將按照指示送餐。

例如,如果您想在星期一至星期四送到辦公室地址,星期五送到健身房和星期六送到家,請在下單時通知我們。

一般情況,我們需要在送餐日期前48工作小時得知您的地址。

 

17. How does the delivery work? 送餐運作

We deliver your meals once every day. Our delivery service starts at 07:00 am and you can choose a half-hour time slot to receive your delivery.

We are also able to provide evening delivery (starting from 5.30pm) so you can have your meals the day before if you find this alternative more convenient for you.

You can let us know if you have any requirement regarding delivery (leave at reception, leave by the door, call upon arrival etc.) and we will advise our couriers accordingly.

Delivery charge varies across areas and Eatology reserve the right to apply a delivery charge on our food delivery orders.

Delivery charge is free for Hong Kong Island, $25 for Kowloon (free for ICC), and charges for New Territories and the Outlying Islands varies in accordance with the distance and the mileage related to the address where the order is delivered (Please contact us at contact@eatologyasia.com or call us on +852 2368 6891 for enquiries).

我們的送餐服務從07:00開始,您可以選擇任何半小時的時段來接收您的食物。當天所有食物都是一次過送達的。

我們也可以提供晚上派送(從下午5: 30分開始),所以您可以前一天下午就收到食物。

如果你有任何特別要求(食物放於接待處,放於家門前,到達時致電等),你可以告訴我們,我們會安排我們的司機。

不同地區的送貨費用有所不同,Eatology保留在我們的送餐訂單上附加運費的權利。

現時,香港島是免運費,九龍送貨費為25元/天(新加坡國際商會免費),而新界及離島的收費則根據送貨地址的距離而有所不同(請與我們聯絡 contact@eatologyasia.com 或致電+852 2368 6331查詢)。

 

18. How do I pay for my meals? 如何支付?

You have access to different payment methods:

  1. Our PayPal account: sales@eatologyasia.com
  2. Credit Card when you place your order directly on our website. For orders via email, ask your representative to send you an invoice for credit card payment
  3. Bank Transfer:Eatology Limited, HSBC, 848 722427 838
  4. Offline payment:Cheque payable to Eatology Limited 
  5. Cash on delivery to our driver (please advise us via email if you want to use this method)

You have access to different payment methods:

  1. 我們的PayPal賬戶:sales@eatologyasia.com
  2. 信用卡,當您直接在我們的網站上下訂單會有此選項。 通過電子郵件作實的訂單,你亦可要求我們的團隊向您發送信用卡付款的連結
  3. 匯款:匯豐銀行,Eatology Limited,848 722427 838
  4. 離線付款:支票支付給Eatology Limited
  5. 貨到付款給我們的司機(如果您想使用這種方法,請通過電郵通知我們)

 

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